Converge ICT taps Salesforce to build AI-powered contact center newsbytes.ph - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from newsbytes.ph Daily Mail and Mail on Sunday newspapers.
BROADBAND provider Converge ICT Solutions Inc. has tapped Salesforce, a global customer relationship management platform, to launch generative AI contact centers in the country by the second half of next year.
Generative AI leads to productivity boost bangkokpost.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from bangkokpost.com Daily Mail and Mail on Sunday newspapers.
In a statement, the flag carrier said it would be using Salesforce Customer 360, an AI (artificial intelligence)-driven customer relationship management (CRM) platform across its contact center and customer feedback handling units.
Transparency around how exactly services are charged will be essential as organizations look to avoid bill shock from consuming generative artificial intelligence tools.