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Converge ICT taps Salesforce to build AI-powered contact center

Converge ICT taps Salesforce to build AI-powered contact center
newsbytes.ph - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from newsbytes.ph Daily Mail and Mail on Sunday newspapers.

Jesusc Romero , Salesforce Asean , Sujith Abraham , Salesforce Einstein , Salesforce Service Cloud , Salesforce Professional Services , Network Operations , Service Cloud , Field Service , Marketing Cloud , Einstein Bots , Professional Services ,

Converge to set up AI contact centers | The Manila Times

BROADBAND provider Converge ICT Solutions Inc. has tapped Salesforce, a global customer relationship management platform, to launch generative AI contact centers in the country by the second half of next year. ....

Sujith Abraham , Jesus Romero , Salesforce Asean , Terms Of Service , Solutions Inc , Service Cloud , Chief Operations Officer Jesus Romero , Marketing Cloud , Manila Times ,

Generative AI leads to productivity boost

Generative AI leads to productivity boost
bangkokpost.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from bangkokpost.com Daily Mail and Mail on Sunday newspapers.

Amit Suxena , Salesforce Asean , Data Cloud ,

PAL to use Salesforce AI-powered platform | The Manila Times

In a statement, the flag carrier said it would be using Salesforce Customer 360, an AI (artificial intelligence)-driven customer relationship management (CRM) platform across its contact center and customer feedback handling units. ....

Aurea Vidal , Sujith Abraham , Salesforce Asean , Passenger Service System , Holdings Inc , Philippine Airlines , Terms Of Service , Salesforce Customer , Service System , Information Officer Aurea Vidal , Manila Times , Ai Powered ,

Businesses need pricing clarity as generative AI services hit the market

Transparency around how exactly services are charged will be essential as organizations look to avoid bill shock from consuming generative artificial intelligence tools. ....

San Francisco , United States , Gavin Barfield , Marc Benioff , Aleksandra Malysheva Getty , Jan Morgenthal , Tim Dillon , Salesforce Asean , Tech Research Asia , Einstein Trust Layer , Service Cloud Einstein , Tech Research , Asia Pacific Japan , Sales Cloud Einstein , Enterprise Expansion , Einstein Copilot , Salesforce Data Cloud , Prompt Builder , Copilot Studio , Skills Builder , Model Builder , Data Cloud , Amazon Bedrock , Google Cloud , Trust Layer , Enterprise Edition ,