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Heartland Farm Mutual Now Offering Customers Real Time Texting Capabilities To Communicate With REPS The Innovative Texting Platform from Hi Marley Enables Heartland to Simplify and Streamline the Customer Experience News provided by Share this article WATERLOO, ON and BOSTON, April 15, 2021 /PRNewswire/ Today, Hi Marley is proud to announce its partnership with Heartland Farm Mutual to offer Heartland customers advanced communications options for their claims and more. Hi Marley s innovative texting platform is helping Heartland modernize the way they communicate with their customers. The insurance industry has used traditional, and now antiquated communications methods to resolve both complicated and simple customer issues and questions. Claims representatives spent excessive time attempting to connect with customers – resulting in endless phone tag, long customer hold times and piles of voicemail messages. With Hi Marley, Heartland Farm now conveni ....