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Heartland Farm Mutual Now Offering Customers Real Time Texting Capabilities To Communicate With REPS The Innovative Texting Platform from Hi Marley Enables Heartland to Simplify and Streamline the Customer Experience News provided by Share this article WATERLOO, ON and BOSTON, April 15, 2021 /PRNewswire/ Today, Hi Marley is proud to announce its partnership with Heartland Farm Mutual to offer Heartland customers advanced communications options for their claims and more. Hi Marley s innovative texting platform is helping Heartland modernize the way they communicate with their customers. The insurance industry has used traditional, and now antiquated communications methods to resolve both complicated and simple customer issues and questions. Claims representatives spent excessive time attempting to connect with customers – resulting in endless phone tag, long customer hold times and piles of voicemail messages. With Hi Marley, Heartland Farm now conveni ....
Claims Business: Hi Marley, PainWorth, Field Pros Direct and SimpliSafe By Claims Journal staff | April 9, 2021 Hi Marley Releases App for Field Adjusters Insurance companies can’t afford to tell claimants, “don’t call us, we’ll call you.” But a new app announced by Hi Marley gives claims adjusters the option of communicating with policyholders without revealing their personal cell phone numbers. The Boston-based insurtech, best know for its chatbots, said Marley Mobile will protect adjusters’ privacy while speeding up the claims process by allowing them to communicate with customers from the field by sending text messages. The app also also allows adjusters to schedule visits, upload photos and appraisals and log conversations. ....
Introducing Marley Mobile for Field Adjusters Hi Marley s Mobile App Protects Adjusters Privacy and Improves the Claims Process News provided by Share this article Share this article BOSTON, April 8, 2021 /PRNewswire/ Hi Marley, creators of the only intelligent communication platform built for the insurance industry by people who know insurance, today announced the availability of Marley Mobile, its new mobile application for field adjusters. When an adjuster is brought into the claims process, he or she may begin interacting with the policyholder from their personal devices, allowing the adjuster s private information to be visible to customers. With Marley Mobile, the field adjuster s privacy is protected as communication is made directly through the mobile app. Once the conversation has started, it s easy to securely schedule visits, upload photos and appraisals, and log conversations. ....
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