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And that the President Elect talked about a system where for every new regulation comes in, two have to go away. Im not sure how that works. But something along those lines where new regulations have to be counter weighted with reduction in the overall Regulatory Burden on small companies. Weve seen happen many times a regulation gets put into place and nobodys thought about how its going to affect the Small Business owner. I it may make sense for big business but Small Business gets talking up. You have to have institutional reform so that you force government to do this. Sunsetting regulations, for example. It forces the elected officials to say, does this still make sense . In terms of whats changed in technology and the economy, should we still be doing this ....
Really fast, go to the right thing, it will chase you. so it changed focus totally at that point and really focused on the customer instead of focusing on trying to make money. and just making the customer get that wow experience. and really listening and everything. so i think you have to, in a business, small business, as you get larger, it becomes tougher and tougher, youreally have to focus on the customer. a lot of people believe they do but they ll see they actually don t. not the way they do it on the first day they started business when they were desperate for every sale. so did you lose money, you think, as you were changing from chasing money to understanding the customer? did your revenue go like that? you know, to my surprise, when you take care of a customer, they always leave a little more behind than they needed to. so then they tell ten people about it. they come back because of you, not because of maybe the product you were selling. i was selling flowers. they coul ....
Money it runs really fast. go do the right thing, it will chase you. so i changed focus totally at that point and really focused on the customer instead of focused on trying to make money and just making that customer get that wow experience and really listening and everything. so, i think you have to in a business, small business, as you get larger, it becomes tougher and tougher, you really have to focus on the customer. a lot of people believe they do, but if they test it, they will see that they actually don t, not the way they did it on the first day they started business, when they were desperate for every sale. so, did you lose money, you think, as you were changing from chasing money to understanding the customer? did your revenue go like that? to my surprise, when you take care of a customer, they always leave a little more behind than they needed to, you know. so you know, and then they tell ten people about it. got it. they come back because of you, not because of ma ....
Jenna: just as we near noon here on the east coast a situation we re watching in wall street right now. with we re paying attention to what is happening with the dow and also what is happening with the nasdaq. the dow is trading there on your screen. it has been down as much as 150 points so far. a few factors are playing into what s happening with the dow including some earnings report with visa, one of the big companies that came out and said they re not looking really good as far as revenue go. there is some caution to investors. there was also some cautionary words from amazon as well. that is weighing on the nasdaq. in addition the violence in ukraine always plays in a little bit with investors who could be a little skiddish what is to come. we ll watch all of these different moving parts as we continue to get into our second hour of coverage right here on happening now. we ll start off with a question, will she or won t she? former secretary of state hillary clinton fielding ....
www.vitac.com outfront tonight, the plunge. the dow slid 251 point, today. there s only one other day this year that it has been worse. people are afraid. they re afraid of the blood gushing out of europe s veins. they re afraid of the blood draining out of jobs here in the united states. ultimately, they re most afraid that congress is too cold-blooded to do anything about it. to make a deal that could instill confidence again in the greatest economy on earth. yes, that is, still, by leap, bounds, everything, everybody, the united states of america. instead, by the end of the day, the credit rating agency moody s downgraded america s five biggest banks. specifically blaming fear about stability in the global financial system. that means it s going to cost those banks more to operate. that means they have less money to lend to all the borrowers in this country. about the only person feeling good today, billionaire larry ellison. it s good when you got $36 billion an ....