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Preventing Returns

It’s a recurring theme every year when the calendar flips to Jan 1st.No, not resolutions, but rather the wave of returned merchandise after the holiday shopping season.And returns are swiftly becoming a trillion-dollar event.Retailers are also charging customers for returns to help tighten the grip on margin. Customers on local ....

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Being Right vs. Getting it Right

In talking to a client recently, they lamented that their organization is far too rigid and employees do not push the boundaries of their creativity. Risk-taking has been discouraged for some time across the board. So, instead of generating new and interesting ideas which may or may not be commercially ....

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Use More When Less Will Do. What?

[unable to retrieve full-text content]Part of our time over the holidays was spent on a furniture flipping project – we found a great-looking chair that was crying out for new fabric. In stripping the.The post Use More When Less Will Do. What? first appeared on Retail Strategy Group ....

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Macy's Up For Sale?

Macy’s could be next on the retail chopping block.We have seen this before. Decisions made by investors that have real-estate goals vs. retail goals put the customer last.Hudson’s Bay Company and Saks are getting further away from their customers because they have real-estate moguls telling them how to run retail. Store closures are always ....

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