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Complaints Under RBI s Ombudsman Schemes Rise 68% To Over 7 Lakh Crore In 2022-23

The complaints pertained to mobile/electronic banking, loans and advances, ATM/debit cards, credit cards, pension payments, remittances, and para banking, among others

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Complaints received by the RBI Ombudsman and CRPC saw a 68 24% jump in FY23

Complaints received by the RBI Ombudsman and CRPC saw a 68 24% jump in FY23
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RBI Ombudsman: Customer complaints with RBI Ombudsman up 68% in 2022-23

Customer complaints with the Reserves Bank Ombudsman increased by 68% in 2022-23. Under RBIOS, the central bank handled 7,03,544 complaints, with public sector banks accounting for 41% and private sector banks accounting for 31% of the complaints.

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RBI to improve grievances redressal mechanism: Ombudsman

RBI to improve grievances redressal mechanism: Ombudsman
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Banks and Credit Info firms to compensate complainants if there is delay in updation/ rectification of credit information

Banks and Credit Info firms to compensate complainants if there is delay in updation/ rectification of credit information
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