Step 2
Check the claim form for any appointee details. This will be shown on page 11 of the claim form.
If the claim form does not contain any appointee details, go to Step 3.
If the claim form contains details of an appointee and the details are the same as the customer’s details
do not capture the details of the appointee
If the claim form contains details of an appointee and the details are different to the customer’s details, use Function CAPTURE APPLICATION to continue to capture the remainder of the claim form and note down any missing information
do not contact the customer for any of the missing information
TCM0306300 - Specialist areas: international: pre-award: international - pre-award claims - EU nationals with no abroad involvement
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Reasons not to follow this guidance
You do not need to follow this guidance where
you are dealing with a case that is ‘Award Issued’
the claim has some form of abroad involvement
at least one customer is not an EU national.
Checklist
you follow the guidance in TCM0306100
you will the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu