During this pandemic. We have taken staff within other units within h. R. We have five different areas that i mentioned and five different Business Units in h. R. We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making sure there are updates. We sent over hundred emails about
We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making sure there are updates. We sent over hundred emails about benefits and telecommuting, employees went to shelterinplace, what about their laptop, how did they get supplies, can they take equipment from their office. Benefi
Visibility, especially during time of shelterinplace and during this pandemic. We have taken staff within other units within h. R. We have five different areas that i mentioned and five different Business Units in h. R. We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making s
Committee room is cltsed. Committee members will attend the meeting through Video Conference and are participating in this meeting as if they are present in the chamber. Youll have opportunity to speak and provide comments by phone by dialing 4156550001. When connected you will hear the meeting discussion. When item of interest comes up dial star 3 to be added to the speaker line. Please wait until the system indicates you have been unmuted and you can begin your comments. Best practices is to call from quiet location, speak clearly and turn down your radio or streaming device. Alternatively, you may submit Public Comment in the following ways you may email me im john carroll. If you submit Public Comment by email, i will include it part of legislative file. You can also submit your commentary in writing through the post and direct your letter to our office in city hall. The address there is one dr. Carlton b. Goodlett place. Finally mr. Chair, items acted upon will appear on the board
Well come back. Supervisor preston okay, we see you, but there is sound difficulty. Ill let operations know that. We see that you did say aye present. Supervisor peskin madame clerk, supervisor peskin is present. Supervisor ronen present. Supervisor safai present. Supervisor stefani present. Supervisor walton present. President yee present. Clerk all members are present. President yee okay. Supervisor preston, are you able to get on . Clerk we see him, but we dont hear sound. President yee maybe he can get help from somebody. Clerk yes, ill work on it. President yee thank you. Please place your right hand over your heart. Would you please join me in the pledge of allegiance . I pledge allegiance to the flag of the United States of america, and to the republic, for which it stands, indivisible with liberty and justice for all. Thank you. On behalf of the board, i would like to acknowledge the staff at sfgovtv. Who records the meetings and makes the transcript available to the public onl