Michael talked with these women about this. It is a nightmare to have clumps of hair coming out. Reporter imagine that every single day, women who have used this product have experienced it firnd forward to share their hair care nightmare. When you brush your hair, you can hear it coming out. Reporter this brooksville mother of two has been heartbroken for the last ten months after losing chunks of hair. She began going bald after using the popular shampoo wen. I vacuum my house and everything that is in there is hair. Reporter 8 on your side has followed tinas case coastally, she received a letter from the investigating 21,000 complaints across the country from women who used wen. Congress is trying to get tougher laws passed to give the fda more power to issue mandatory recalls on products deemed unsafe. Obviously, there is is a problem. If it is 21,000 claims, that is a lot. Reporter Bobby Russell is a certified tricoologist. We turn on the tv. And the infomercial promises us all of