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The cybersecurity community wanders the trade show floor at RSA, interacting with vendors. The best vendor-customer relationships require mutual respect and open communication, experts noted to SC Media. (David Paul Morris/Getty Images) The best vendor-customer relationships require mutual respect and open communication. End user organizations need to express their customer service needs and expectations, and security solution providers need to meet or exceed them. Thatâs true for all phases of the partnership, from initial overtures and negotiations to installation and implementation to day-to-day operations and troubleshooting when problems surface. After all, âif itâs not easy to do business with you, then why am I doing business with you?â said Dan Meacham, vice president of global security and corporate operations and CSO/CISO at film production company Legendary Entertainment. Thatâs why he encourages his vendor partners to âhelp me ....