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The relationship between vendor and customer does not end with the purchase of a solution or service. Nor can technology alone solve the security challenges facing the user community. So what factors into a productive vendor-customer relationship? What are the perpetual challenges that emerge? In this SC Awards Winners Circle roundtable, we spoke to cybersecurity leaders, and SC Award winners, about the most critical components of the vendor-user relationship.
Joining SC Media Deputy Editor Bradley Barth for the discussion is Dan Meacham, chief information security officer and CSO at Legendary Entertainment, and Hossein Ghazizadeh, chief services officer at Barracuda Networks.
The cybersecurity community wanders the trade show floor at RSA, interacting with vendors. The best vendor-customer relationships require mutual respect and open communication, experts noted to SC Media. (David Paul Morris/Getty Images)
The best vendor-customer relationships require mutual respect and open communication. End user organizations need to express their customer service needs and expectations, and security solution providers need to meet or exceed them.
Thatâs true for all phases of the partnership, from initial overtures and negotiations to installation and implementation to day-to-day operations and troubleshooting when problems surface.
After all, âif itâs not easy to do business with you, then why am I doing business with you?â said Dan Meacham, vice president of global security and corporate operations and CSO/CISO at film production company Legendary Entertainment. Thatâs why he encourages his vendor partners to âhelp me help you be