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It’s difficult to imagine that anything could be more amazing than 3.5 million Swarovski crystals adorning the walls, ceilings, fireplaces and light fixtures at Sparkling Hill Resort & Spa in Vernon, British Columbia. Yet, communication between guests and staff at the European-style wellness retreat is shining even brighter, thanks to a recent integration partnership between Maestro PMS and PurpleCloud Technologies. ....
Smoky Mountain Resorts, a family-owned business known for its portfolio of three unique family-friendly hotels – the Creekstone Inn, Country Cascades Waterpark Resort, and The Resort at Governor s Crossing – is dedicated to delivering a high level of excellence even amid labor challenges and rising costs. With fewer hands on deck and a need for greater accountability among all staff members, management sought potential technology partners capable of offering greater control and oversight over daily operations. This included a complete upgrade of its employee communications and workflow tools to promote a mobile-first operations strategy. What they discovered was PurpleCloud Technologies, a service optimization platform designed to increase productivity and decreased labor costs, especially in the housekeeping department, one of the largest cost centers in hotels. ....
By leveraging PurpleCloud’s gamified service optimization platform for back-of-house operations, hotels running on the Oracle Hospitality OPERA Cloud Property Management System (PMS) can engage and empower employees to work more efficiently and deliver improved customer experiences. ....