Amid regulatory change and customer expectations shifting from simply getting the pay-out to requiring a streamlined process, Patrick Hayward, consultant at
Consumer satisfaction with insurance policies matches previous peak ifamagazine.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from ifamagazine.com Daily Mail and Mail on Sunday newspapers.
News editor view: After recent travel stories made front page news, stranded travellers were left without much hope for financial compensation. Could this have
Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, says the trade body’s outcome monitoring suggests insurers and