The Protection Distributors Group (PDG) has announced the list of Claims Charter signatories for 2024. The list is based on the new criteria focussed on the time to assess claims forms and medical evidence, in addition to the existing charter criteria. Seven insurers have been named as signatories to the Claims
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I was asked recently if protection advisers wield enough power to negotiate and evolve real improvements to customer outcomes. It’s a challenging question.
The only way to tackle and prioritise protection service issues is to get the weight of the adviser community behind what's important, writes Neil McCarthy