Background: As the digital customer journey continues to become increasingly more complex, hoteliers need to be looking for more impactful ways to engage, convert and retain their best potential guests. Today’s typical online travel consumer is exposed to over 250,000 micro-moments a year and undertake a complicated journey of 45 touchpoints (websites, apps, content) via multiple devices before making a hotel booking (Google).
We are all aware of the many articles that stress the importance of storytelling by hotels. Today. we see some hotels and brands being active with blogs, posts on social media, and influencer initiatives.. a myriad of fragmented efforts on isolated islands of content. not connected or integrated into hotel websites or consumer booking journeys. That being said, we all agree that a well-executed storytelling strategy allows consumers to connect with a unique hotel or brand experience. What is it that hotels and brands could undertake to turn their storytelling content into an actionable asset-class in the discovery/search and booking journey?
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