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Peoples Gas is most improved brand in customer satisfaction in the J.D. Power 2020 Gas Utility Business Customer Satisfaction study

Peoples Gas is most improved brand in customer satisfaction in the J.D. Power 2020 Gas Utility Business Customer Satisfaction study
02/03/2021 | 11:42am EDT
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Peoples Gas jumped 11 spots to 7th overall in the Midwest segment of the study.
CHICAGO - Peoples Gas is the most improved brand in customer satisfaction among natural gas utilities in the J.D. Power 2020 Gas Utility Business Customer Satisfaction Study. The company earned an overall satisfaction index score of 822 in the Midwest, an improvement of 53 points over its 2019 score.
J.D. Power surveyed more than 9,600 business customers from 60 natural gas utilities across four regions, each serving more than 25,000 business customers. Overall satisfaction was measured across six categories: safety and reliability, billing and payment, corporate citizenship, customer service, price, and communications. Satisfaction was calculated on a 1,000-point scale. ....

United States , Asia Pacific , Charles Matthews , Energy Group , Peoples Gas Energy Efficiency Program , For Release , Utility Business Customer Satisfaction , Gas Utility Business Customer Satisfaction Study , North America , ஒன்றுபட்டது மாநிலங்களில் , ஆசியா பெஸிஃபிக் , சார்லஸ் மேத்யூஸ் , ஆற்றல் குழு , மக்கள் வாயு ஆற்றல் செயல்திறன் ப்ரோக்ர்யாம் , க்கு வெளியீடு , பயன்பாடு வணிக வாடிக்கையாளர் திருப்தி , வாயு பயன்பாடு வணிக வாடிக்கையாளர் திருப்தி படிப்பு , வடக்கு அமெரிக்கா ,

Peoples Gas is 'most improved' brand in customer satisfaction in the J.D. Power 2020 Gas Utility Business Customer Satisfaction study

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CHICAGO, Feb. 3, 2021 /PRNewswire/ Peoples Gas is the most improved brand in customer satisfaction among natural gas utilities in the J.D. Power 2020 Gas Utility Business Customer Satisfaction Study. The company earned an overall satisfaction index score of 822 in the Midwest, an improvement of 53 points over its 2019 score.
J.D. Power surveyed more than 9,600 business customers from 60 natural gas utilities across four regions, each serving more than 25,000 business customers. Overall satisfaction was measured across six categories: safety and reliability, billing and payment, corporate citizenship, customer service, price, and communications. Satisfaction was calculated on a 1,000-point scale. ....

United States , Asia Pacific , Charles Matthews , Energy Group , Peoples Gas Energy Efficiency Program , Peoples Gas , Utility Business Customer Satisfaction , Gas Utility Business Customer Satisfaction Study , North America , ஒன்றுபட்டது மாநிலங்களில் , ஆசியா பெஸிஃபிக் , சார்லஸ் மேத்யூஸ் , ஆற்றல் குழு , மக்கள் வாயு ஆற்றல் செயல்திறன் ப்ரோக்ர்யாம் , மக்கள் வாயு , பயன்பாடு வணிக வாடிக்கையாளர் திருப்தி , வாயு பயன்பாடு வணிக வாடிக்கையாளர் திருப்தி படிப்பு , வடக்கு அமெரிக்கா ,