Peoples Gas is most improved brand in customer satisfaction in the J.D. Power 2020 Gas Utility Business Customer Satisfaction study
02/03/2021 | 11:42am EDT
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Peoples Gas jumped 11 spots to 7th overall in the Midwest segment of the study. CHICAGO - Peoples Gas is the most improved brand in customer satisfaction among natural gas utilities in the J.D. Power 2020 Gas Utility Business Customer Satisfaction Study. The company earned an overall satisfaction index score of 822 in the Midwest, an improvement of 53 points over its 2019 score. J.D. Power surveyed more than 9,600 business customers from 60 natural gas utilities across four regions, each serving more than 25,000 business customers. Overall satisfaction was measured across six categories: safety and reliability, billing and payment, corporate citizenship, customer service, price, and communications. Satisfaction was calculated on a 1,000-point scale.
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CHICAGO, Feb. 3, 2021 /PRNewswire/ Peoples Gas is the most improved brand in customer satisfaction among natural gas utilities in the J.D. Power 2020 Gas Utility Business Customer Satisfaction Study. The company earned an overall satisfaction index score of 822 in the Midwest, an improvement of 53 points over its 2019 score.
J.D. Power surveyed more than 9,600 business customers from 60 natural gas utilities across four regions, each serving more than 25,000 business customers. Overall satisfaction was measured across six categories: safety and reliability, billing and payment, corporate citizenship, customer service, price, and communications. Satisfaction was calculated on a 1,000-point scale.