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Lot of sweat and brainpower into figuring out what do our riders need to keep them coming back. One factor contributing to the decline, competition with Ride Share Companies like uber and lyft. But the survey of riders found the number one reason people gave is many of them werent going out as much on weekends. Number two, they didnt like the long wait between trains on the weekends. But number three was dirty trains. Number four worries about crime. Number five, concerns about the homeless. Police chief ed alvarez said crime was down 18 in january of 2019 versus january of 2018. Cell phone thefts were also down 40 over the same period. Were not declaring victory just yet, but were continuing to work on it, and were going to keep building op it. Bart is also exploring ways to get the riders back. One proposal is to offer discounted fares to certain riders like students and seniors, or even going a step further. One of the th ....