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Over 6,100 Attendees Join HFTP in Celebrating the 50th Anniversary of HITEC

The Hospitality Industry Technology Exposition and Conference (HITEC®) celebrated its 50th Anniversary with great success this week, hosting just over 6,100 attendees at the Orange County Convention Center in Orlando, Florida USA. Produced by Hospitality Financial and Technology Professionals (HFTP®), HITEC was held June 27-30. The five-decade event showcases the industry s latest technology innovations from 300+ exhibitors and provided a top-notch education program with over 50 education sessions. Spectrum Enterprise, an exhibitor and esteemed supporter of HITEC, served as the exclusive sponsor of the HITEC 50th Anniversary, joining HFTP to help make this year stand out as the special event this anniversary merited. ....

United Arab Emirates , Hong Kong , United Kingdom , United States , Frank Wolfe , Simont Bailey , John Smallwood , John Burns , Cheryl Cran , Gregory Petrossian , Scott Strickland , Tina Shuli Gaut , Jeff Bzdawka , Michael Schubach , Jeff Edwards , Mike Rawson , Jason Wm Kelly , Intercontinental Hotels Group , Hospitality Technology Consulting , Meetings Special Events Department , International Hospitality Technology Hall , Outlook Premium Hotel Call Center , Orange County Convention Center , Millennium Technology Group , Hospitality Industry Technology Exposition , Wyndham Hotels Resorts Inc ,

The Automation Generation | By John Smallwood

The hospitality industry has always been a people-centric line of work. Face-to-face conversations with real humans have been the cornerstone of service industries since its inception. A smiling face behind the front desk of a hotel cannot be replaced. ....

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Above and Beyond Standard Hotel FAQ Chatbots

No one enjoys speaking to IVR (Interactive Voice Response) systems, but we do so when it’s necessary. In today s digital world, interacting with IVR systems seems to be an increasingly necessary evil. But what if there was a next-generation voice bot that did away with the common frustrations associated with IVR systems? What if a voice bot could be as functional as an FAQ chatbot? ....

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A Warm Reception from the Hospitality Industry for Bella™, the Virtual Hotel Agent™

Travel Outlook Premium Hotel Call Center® continues its introduction of Bella™, the hotel industry’s first AI-powered voice assistant. The difference between Bella and other voice bots such as Siri or Alexa lies in her power to more accurately understand the question being asked by a hotel guest. ....

Kimberly Berry , Digital Business Development At Travel Outlook , Highgate Hotels , Outlook Premium Hotel Call Center , Proper Hospitality Group , Viceroy Hotel Group , Digital Business Development , Irvine Company , Business Development , Pacific Hospitality Group , Natural Language Understanding , Travel Outlook , Florida June , Travel Outlook Premium Hotel Call Center , Catalina Island ,

Get Ready for The Next Intelligent AI-Powered Voice Bot

In 2022, industries across the country are facing critical staff shortages that threaten to cripple their day-to-day operations. Despite the hospitality industry recovering from the disastrous events of the past two years, staff shortages still plague many hotels. ....

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