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Can AI transform churn risk assessment, or is it an efficiency play? Talking subscription management and CX updates with Oracle's Nate Skinner


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Summary:
Each quarter the Oracle CX team brings out new CX functionality - and I come up with something new to argue with them about. This time, we delve into AI advancements in churn risk and subscription management. But is this just an efficiency play? Let s debate.
(Oracle s Nate Skinner talks SaaS churn and AI)
With Oracle s May 2021 updates, we ve got a slew of new functionality to consider, from in-game 3D advertising to subscription management.
But my question is always behind the curtain:
Why does this matter to customers? And: what trends are driving this functionality? ....

Nate Skinner , Oracle Live , Quarterly Update , Oracle Advertising , Oracle Subscription , Customer Data Platform , Thomas Wieberneit , Machine Intelligence And Ai , Nalytics Planning And Data Analysis , Loud Erp Financials And Supply Chain , Rm And Customer Experience , நேட் ஸ்கின்னர் , ஆரக்கிள் வாழ , காலாண்டு புதுப்பிப்பு , வாடிக்கையாளர் தகவல்கள் நடைமேடை , இயந்திரம் உளவுத்துறை மற்றும் ஐ ,

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