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Communications and collaboration tech provider unveils what it calls reimagined professional services, prioritising AI, cloud and digital transformation through its core customer experience services platform ....
Comms tech provider kicks off user group conference proclaiming company is back, and unveils tech for firms to pursue hybrid cloud models by hosting parts of comms infrastructure in dedicated cloud instance. ....
Airtel Business Africa and Avaya in African partnership it-online.co.za - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from it-online.co.za Daily Mail and Mail on Sunday newspapers.
Avaya OneCloud CCaaS Brings Digital Contact Center Capabilities into New Markets Avaya has expanded the availability of its Avaya OneCloud CCaaS contact center solution into forty countries, providing organizations globally with digital capabilities that better connect customers and employees across any touchpoint, modality, device, and channel. Avaya OneCloud CCaaS is a key part of the AI-powered Avaya OneCloud experience platform that includes workstream collaboration, unified communications and communications platform as a service solutions with OneCloud UCaaS and OneCloud CPaaS. According to IDC, 84 percent of consumers consider “experience” as important as a company’s product or service, and 92 percent say customer experience has a great influence on future purchase decisions. Avaya OneCloud CCaaS enables organizations to create true customer experience centers, by easily expanding their digital capabilities to benefit from everything cloud has to offer. This ....