Study finds contact centres are on the precipice of a new era as AI begins to deliver and users are increasingly turning to digital channels for information, purchases and support but efficiency and effectiveness a point of contention.
Contact Center Software Market worth $109.7 billion by 2028 - Exclusive Report by MarketsandMarkets™ tmcnet.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from tmcnet.com Daily Mail and Mail on Sunday newspapers.
We list the best business phone systems, to make it simple and easy to set up and manage a software-based phone system for the office and home working.
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Global digital ecosystem enabler launches cloud-based application with an integrated and simplified voice-calling offering to enhance employee experience and productivity with accessible collaboration features.