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UAE has the largest smartphone penetration rate that has encouraged the rise of mobile commerce (or m-commerce). M-proportion commerce s of the UAE s eCommerce sector has climbed from 29% in 2015 to 42% in 2020. ....
While the Covid-19 pandemic may have disrupted our global economy, digital transformation has helped businesses survive by providing a multi-channel retail approach so customers can shop and purchase online and in physical stores. ....
retailers are expected to offer more discounts on overstocked inventory this year. alison kosik reports. reporter: no shortage of crowds piling into the macy s department store. the iconic department store in heart of new york city in harold square, looking to start their black friday shopping. black friday is expected to be one of the biggest shopping days of the year with 115 million people expected to have gone shopping just on friday with more than half shopping in store. while shopping in store has become popular again, online shopping, that s popular, too. here s one macy s executive i think we have a really big base of consumers that shop on line, but we also have a lot of consumers that shop in stores. our best customers shop both of them. they shop by their situation. they shop by their occasion. that s why we spend so much time and energy on being an omnichannel retailer that allows our customer to use all of the options we offer whenever s most convenient for them. ....
All brands want to engage in conversation and anticipate the needs of their customers to win their loyalty. They seek to replace reactivity with proactivity, with a market segmentation in order to adapt their offers to shifting customer goals. According to Gartner, more than 50% of contacts will be outbound in 2025. ....
The integration expands Khoros’ partnership with Jetson to offer a streamlined service across social, chat, email, and now voice all on one platform ....