REDDING, Calif., Jan. 24, 2023 /PRNewswire/ According to a new market research report titled, 'Speech Analytics Market by Component, Application, Organization Size, Deployment Mode
06 May 2021 17:36 GMT
Nuance Communications today announced Nuance Gatekeeper, the company’s fully scalable biometric security solution designed for the cloud, is now available on the Five9 App Marketplace, seamlessly integrating with Five9′s Intelligent Cloud Contact Center offering.
According to Forrester, CCaaS is the next evolution in contact centers due to customers’ need for flexibility, agility, scale, and speed1. Nuance’s unique set of open, modular and cloud native services spanning conversational AI, Agent AI, and Security AI integrate seamlessly into CCaaS platforms, empowering organizations to accelerate digital transformation and self-service engagement strategies. This includes deploying virtual assistants to increase customer self-service, significantly reducing agent handle time through Agent AI, and leveraging biometrics to automatically identify customers and detect fraud.
Nuance Voice Biometrics Quickly Identifies Customers and Strengthens Security for National Australia Bank tynmagazine.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from tynmagazine.com Daily Mail and Mail on Sunday newspapers.
16 March 2021 17:32 GMT
Nuance Communications has announced that Bank Australia, one of Australia’s leading customer-owned banks, has deployed Nuance Gatekeeper, the world’s most advanced biometrics solution for authentication and fraud detection to improve the customer experience. Following a pilot rollout in December of 2020, Bank Australia is now offering biometric protection to all customers. With this voice technology deployment, Bank Australia aims to provide the latest standard of excellence in customer service and digital experience.
“We are excited to offer our customers an easier and more secure way of banking with Bank Australia through our partnership with Nuance,” said Brad Jordon, Bank Australia Chief Operating Officer. “Our team will save time usually spent on repetitive authentication processes to enable greater focus on customer needs and experience without compromising on security. We take more than 400,000 calls per year, so we look forward to improvi