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Nuance strengthens Bank Australia s authentication processes

16 March 2021 17:32 GMT Nuance Communications has announced that Bank Australia, one of Australia’s leading customer-owned banks, has deployed Nuance Gatekeeper, the world’s most advanced biometrics solution for authentication and fraud detection to improve the customer experience. Following a pilot rollout in December of 2020, Bank Australia is now offering biometric protection to all customers. With this voice technology deployment, Bank Australia aims to provide the latest standard of excellence in customer service and digital experience. “We are excited to offer our customers an easier and more secure way of banking with Bank Australia through our partnership with Nuance,” said Brad Jordon, Bank Australia Chief Operating Officer. “Our team will save time usually spent on repetitive authentication processes to enable greater focus on customer needs and experience without compromising on security. We take more than 400,000 calls per year, so we look forward to improvi

Nuance Voice Biometrics Technology Strengthens Bank Australia s Authentication and Security Processes

Nuance Voice Biometrics Technology Strengthens Bank Australia s Authentication and Security Processes
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