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What defines world-class guest service? Is it personalized offers or a value-driven loyalty program? Is it a timely reply sent back to an unsatisfied guest review? Is it flexible stay options or policies? Is it an engaging social media presence? Guest service can be all of these things… and with the demands accelerated by the pandemic, it has also become so much more. ....
The Novel Economy: Thriving in a Digital-First Environment, July 14 vermontbiz.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from vermontbiz.com Daily Mail and Mail on Sunday newspapers.
Steve Cannon: 'Great leaders are present' – BizWest bizwest.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from bizwest.com Daily Mail and Mail on Sunday newspapers.
It makes sense that a business CEO who graduated with honors from the United States Military Academy at West Point would think the best place for leaders to be is in the trenches with their troops. And that's precisely the philosophy Steve Cannon espouses. ....
Wed, 06/09/2021 - 10:14am katie Vermont Business Magazine It makes sense that a business CEO who graduated with honors from the United States Military Academy at West Point would think the best place for leaders to be is in the trenches with their troops. And that s precisely the philosophy Steve Cannon espouses. Great leaders are present; they are there on the field, not sitting in a corner office trying to absorb data through spreadsheets, said Cannon, who is CEO of AMB Group, which operates Atlanta s Mercedes-Benz Stadium, the NFL s Atlanta Falcons, Major League Soccer s Atlanta United and the PGA Superstore retail chain. Instead, Cannon said, great leaders are absorbing data through observation, through contact, and I find that model of leadership. is very, very powerful. ....