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It helps residents maintain their independence and individuality. four days in, five days in, the cracks start to appear. his bed was never made. the toilet area was shocking. my dad s walking in that urine. i said, my dad shouldn t be walking in that. the local authority paid about £620 a week for mick s care. when the pandemic hit, restrictions on visiting meant tess saw little of her dad. but she checked on him regularly by phone. we decided to call after 5:00 to see how my dad was. and she said he s fine, he s pottering around. he s been a little bit sick. i said, he s not end of life, is he? no, no, nothing like that. you ve got nothing to worry about. we ll contact you and have you in. i said, because i don t want my dad to pass on his own. ....