it helps residents maintain their independence and individuality. four days in, five days in, the cracks start to appear. his bed was never made. the toilet area was shocking. my dad's walking in that urine. i said, "my dad shouldn't be walking in that." the local authority paid about £620 a week for mick's care. when the pandemic hit, restrictions on visiting meant tess saw little of her dad. but she checked on him regularly by phone. we decided to call after 5:00 to see how my dad was. and she said "he's fine, he's pottering around. "he's been a little bit sick." i said, "he's not end of life, is he?" "no, no, nothing like that. "you've got nothing to worry about. "we'll contact you and have you in." i said, "because i don't want my dad to pass on his own."