Muddu Sudhakar: I run a PaaS company. I used to work for VMWare. We had the Hadoop stack and catered to Java. What happened is you have to optimize it to a
Aisera is doing some incredibly advanced stuff with AI-driven workflow automation within the customer service space. Muddu talks eloquently about these innovations. Read on! Sramana Mitra: Let's start by introducing our audience to yourself as well as Aisera. Muddu Sudhakar: Aisera is close to four years old. We started in late 2017. I came out of ServiceNow to start Aisera. There are now more than 150 employees worldwide. It's been great so far. I had spent time talking to Ram Shriram. I and Ram wanted to disrupt the customer service and customer support industry mainly to get people to do things in an automated manner. There are around 40 million in contact centers worldwide. Every large company wants them to continue doing the contact center job whether you are a global system integrator. Let's say your Salesforce solution is not working. Call centers are the working horsemen who keep our lives going on. They're doing this manually. My purpose of creating Aisera
Muddu Sudhakar and I share the perspective that the real opportunity for Generative AI startups is not in building platforms but in piggybacking on other platforms. This conversation deep dives into the subject with real world examples and explores all the nuances entrepreneurs need to consider. Sramana Mitra: Good to have you back! Our AI conversation has suddenly entered mainstream. We have a lot to catch up on and reflect on what's happening around us. We know what Aisera does and how you've been one of the pioneering thinkers in applying AI to the customer support problem. We had an extensive discussion on this about a year ago. Since then, ChatGPT and all these things have entered the conversation. Let me ask you a bit of an open question. How does this influence your thinking about what you are doing in your domain? Muddu Sudhakar: ChatGPT has done great service to humankind. I put this one on the same level as what happened with cloud in 2006 and 2007. It'll take