Aisera is doing some incredibly advanced stuff with AI-driven workflow automation within the customer service space. Muddu talks eloquently about these innovations. Read on! Sramana Mitra: Let's start by introducing our audience to yourself as well as Aisera. Muddu Sudhakar: Aisera is close to four years old. We started in late 2017. I came out of ServiceNow to start Aisera. There are now more than 150 employees worldwide. It's been great so far. I had spent time talking to Ram Shriram. I and Ram wanted to disrupt the customer service and customer support industry mainly to get people to do things in an automated manner. There are around 40 million in contact centers worldwide. Every large company wants them to continue doing the contact center job whether you are a global system integrator. Let's say your Salesforce solution is not working. Call centers are the working horsemen who keep our lives going on. They're doing this manually. My purpose of creating Aisera is to