The 211 hotline not only helps connect people in need of food, housing and other services, it often acts as the first warning system for problems that affect the rest of the country.
In August, Americans made nearly a million calls for help to the 211 emergency resources helpline, according to 211 Counts, a national tracking system in 36 states developed by the Brown School’s Health Communication Research Laboratory at Washington University in St. Louis.
The new St. Louis Confluence Award recognizes and elevates the strength and impact of the work led by community-minded researchers, their partners and Washington University in St. Louis collaborators. The inaugural recipient is the Brown School's Matthew Kreuter.