AI is ubiquitous these days, but a lot of the attention has been focused on content. I am interested in how different companies are using AI to enhance customer experience and use AI to boost their performance and quality. For example, Amazon is constantly improving their delivery routes by utilizing AI based traffic pattern analysis. How can we use AI to build an intelligent experience engine and ultimately enhance the guest experience? I brought these questions to the Marketing Advisory Board for discussion.
Article - Enhancing Customer Experience with AI - By Isaac Gerstenzang - AI is ubiquitous these days, but a lot of the attention has been focused on content. I am interested in how different companies are using AI to enhance customer experience and use AI to boost their performance and quality. For example, Amazon is constantly improving their delivery routes by utilizing AI based traffic pattern analysis. How can we use AI to build an intelligent experience engine and ultimately enhance the guest experience? I brought these questions to the Marketing Advisory Board for discussion.
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Cote Family Companies is pleased to announce the appointment of Agnelo A. Fernandes as CEO. For over 100 years, Cote Family Companies has distinguished itself by providing an array of hospitality services specializing in the management of resort facilities and services, real estate and development operations. Fernandes succeeds Tom Juliano, who has served in the role since 2017.