SINCE the effectivity of the Financial Consumer Protection Act (Republic Act 11765) in June 2022, the Bangko Sentral ng Pilipinas (BSP) has logged more than 40,000 complaints from customers of different BSP-supervised financial institutions from all over the Philippines. Of this number, only around 5 percent come from Mindanao, implying the Mindanaoans' unawareness of the law.
PHISHING will soon be added to the list of crimes in the Philippines thanks to a proposed bill that will give the Bangko Sentral ng Pilipinas (BSP) law enforcement powers. In a recent briefing, BSP Senior Assistant Governor and General Counsel (SAGGC) Elmore O. Capule said Senator Mark A. Villar…
Global Customer Service Week 2023: BoG consumer protection mechanisms thebftonline.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from thebftonline.com Daily Mail and Mail on Sunday newspapers.
BoG outlines consumer protection framework for customer service week newsghana.com.gh - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from newsghana.com.gh Daily Mail and Mail on Sunday newspapers.
“The Market Conduct Office established by the Bank provides a clear point process and an avenue for customers to escalate their grievances if regulated institutions are unable to resolve their complaints amicably. Besides resolving complaints, the mechanism fosters confidence building in the financial system and promotes financial inclusion through awareness creation”.