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Global Customer Service Week 2023: BoG consumer protection mechanisms

Global Customer Service Week 2023: BoG consumer protection mechanisms
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Greater accraFinancial service providerFinancial service providersWorld bank group technicalMarket conduct officeFinancial consumer protectionFinancial crisisWorld bank group technical noteSpecialised deposit taking institutions actRecourse mechanism guidelineProduct transparency rulesUnfair feesBanking sectorDud chequesDormant account directiveFinancial service

BoG outlines consumer protection framework for customer service week

BoG outlines consumer protection framework for customer service week
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Greater accraWorld customer service weekFinancial service providersFinancial service providerMarket conduct officeCentral bankGhana bankBank of ghanaFinancial crisisSpecialised deposit taking institutions actRecourse mechanism guidelineProduct transparency rulesUnfair feesBanking sectorDud chequesDormant account directive

BoG issues consumer protection directives to address regulatory gaps

BoG issues consumer protection directives to address regulatory gaps
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Financial service providersConsumer recourse mechanism guidelineProduct transparency rulesUnfair feesBanking sectorDud chequesUnclaimed balancesDormant account directiveFinancial serviceConsumer reportingCompliance officers

We have succeeded in issuing consumer protection directives to address regulatory gaps - BoG

“The Market Conduct Office established by the Bank provides a clear point process and an avenue for customers to escalate their grievances if regulated institutions are unable to resolve their complaints amicably. Besides resolving complaints, the mechanism fosters confidence building in the financial system and promotes financial inclusion through awareness creation”.

Central bankCustomer service weekFinancial service providerFinancial service providersMarket conduct officeConsumer recourse mechanism guidelineProduct transparency rulesUnfair feesBanking sectorDud chequesUnclaimed balancesDormant account directiveFinancial serviceConsumer reportingCompliance officersManagement report