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ICX intros ICX, BCX Advisory Council

Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive Customer Experience and Bank Customer Experience Advisory Council. This council will gather bankers, retailers, restaurant and hospitality executives to… ....

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How can companies remove friction in customer experience?

For consumer-driven businesses, the pressure to make purchasing easy and quick has perhaps never been more intense. So, how do businesses cut out the friction? That was the focus of “Removing Friction from The Customer Journey,” a session at the Interactive Customer Experience Summit on June 2. ....

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ICXA honors 2022 Elevate Award winners at annual Summit

ICXA honors 10 Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio. ....

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