if you ve got any senior citizens there, i ll have them do it. no. reporter: beyond shock, a nurse at this care facility for the elderly flat-out refuses to help 87-year-old lorraine bailless when she collapsed on the dining room floor. is there anybody that workings there that s willing to do it? we want do that we re just going to let this lady die? that s why we re calling 911. we can t wait. she can t wait right now. she is stopping breathing. reporter: the 911 operator practically begs the woman at the facility who identifies herself as a nurse, to either help or find someone who can. no, it s not anybody there can do cpr. give them the phone please. this woman s not breathing enough. she s going to die if we don t get this started. do you understand? i understand okay. i am a nurse but i cannot have our other senior citizens who don t know cpr i will instruct them in the dining room i will instruct them. is there anyone there who s wi