if you've got any senior citizens there, i'll have them do it. >> no. >> reporter: beyond shock, a nurse at this care facility for the elderly flat-out refuses to help 87-year-old lorraine bailless when she collapsed on the dining room floor. >> is there anybody that workings there that's willing to do it? >> we want do that -- >> we're just going to let this lady die? >> that's why we're calling 911. >> we can't wait. she can't wait right now. she is stopping breathing. >> reporter: the 911 operator practically begs the woman at the facility who identifies herself as a nurse, to either help or find someone who can. >> no, it's not -- >> anybody there can do cpr. give them the phone please. this woman's not breathing enough. she's going to die if we don't get this started. do you understand? >> i understand -- >> okay. >> i am a nurse but i cannot have our other senior citizens who don't know cpr -- >> i will instruct them -- >> -- in the dining room -- >> i will instruct them. is there anyone there who's willing -- >> i won't do that. >> i don't understand why you're not willing to help this