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Could EDD issues cause Californians to wait for extended unemployment benefits?


EDD says it will automatically add new unemployment benefits
By Carolyn Said
Congress cut it close with unemployment benefits when it passed the American Rescue Plan, which extended the benefits just days before their March 14 expiration date. President Biden signed the $1.9 trillion stimulus package Thursday, ensuring that the benefits, which now include a $300-a-week supplement, will be extended until Labor Day.
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Some jobless Californians who depend on that money can breathe a sigh of relief.
Although the state Employment Development Department had to revamp its systems with all the intricacies of the new regulations, it said Friday that people who have received benefits for less than a year should automatically get the extension. ....

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Cost Of Deloitte's EDD Phone Center Balloons to $55M, As Millions Of Calls Go Unanswered


Cost Of Deloitte’s EDD Phone Center Balloons to $55M, As Millions Of Calls Go Unanswered
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The Employment Development Department office in downtown Sacramento.
Andrew Nixon / CapRadio
Updated 3:06 p.m.: This story has been updated after CapRadio received comment from the EDD and Deloitte.
Multinational consulting firm Deloitte earned up to $55 million for running a call center that has left millions of unemployed Californians on hold for hours  often with no answer  struggling to access their benefits.
A CapRadio review of data from the Employment Development Department (EDD) shows the department failed to answer over 73 million calls to its unemployment insurance call centers since late September. In that same time, it answered only 5.5 million calls. ....

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