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California unemployment: New EDD call center employees finish training, wait time still 40 minutes

California unemployment: New EDD call center employees finish training, wait time still 40 minutes
A year into the pandemic and the state s unemployment call center is still overwhelmed with callers.
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SACRAMENTO, Calif. A year into the pandemic and the state s unemployment call center is still overwhelmed with callers.
On Thursday, the Employment Development Department announced that 251 new call center workers completed the department s expedited training program earlier this week.
But even with nearly 3,500 agents, the average wait time to reach someone is about 40 minutes.
Also, fraud remains a big issue. EDD spokeswoman Loree Levy says California is not alone. ....

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California unemployment: New EDD call center employees finish training, wait time still 40 minutes

California unemployment: New EDD call center employees finish training, wait time still 40 minutes
abc7news.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from abc7news.com Daily Mail and Mail on Sunday newspapers.

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Some Americans Owe Thousands in Taxes on Enhanced Unemployment Benefits: 'They Threw Us to the Fishes' – NBC 5 Dallas-Fort Worth

Nichols, a 63-year-old executive administrative assistant for a nonprofit, was furloughed in March and just recalled to her job in January. The saving grace for her financially was the fact that her husband is self-employed as a property manager, Nichols says.
Knowing she d have to pay taxes on her unemployment, Nichols tried to be proactive by opting to have the state withhold a portion of her payments in advance. But when her 1099-G arrived in the mail, she discovered she s on the hook for taxes on $23,076 of her unemployment benefits. It was a complete surprise to me, she says. I just feel like we re behind the eight ball and they threw us to the fishes. ....

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New EDD chief speaks on California's unemployment fraud challenge

New EDD chief speaks on California's unemployment fraud challenge
sfchronicle.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from sfchronicle.com Daily Mail and Mail on Sunday newspapers.

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California unemployment: Best way to talk to a person at EDD? Skip the phone

What is the best way to talk to someone with the EDD?
You might think calling on the phone may be the best way to talk to someone, but you may be able to get your question answered by first doing some research online. The EDD website has an FAQ section that is updated weekly.
Often times I hear from our call center representatives that the information someone waited forever on a phone to try to get could have been found in much, much quicker time on our website, said Levy in an interview with ABC7.
If my claim year hasn t ended but my money has, do I still have to wait to reapply for a new claim? ....

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