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For immediate release Tuesday, July 27, 2021 WASHINGTON – Representatives of several leading U.S. consumer and traveler groups, including representatives from U.S. PIRG, today met with U.S. Department of Transportation (DOT) Secretary Pete Buttigieg to urge action on the most pressing consumer protection priorities affecting consumers flying commercial airlines. It was the first time representatives of consumer groups were granted a meeting with a U.S. Secretary of Transportation in nearly five years. The representatives found Secretary Buttigieg keenly interested in the important issues currently affecting travelers, and were impressed with his transformational vision for protecting consumers’ rights, increasing airline competition and safeguarding passenger health and safety while flying on commercial airlines through U.S. airports. Representing PIRG at the meeting were Consumer Watchdog Director Teresa Murray and Consumer Watchdog Associate Jacob van ....
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Print Steve Kunzer recently received an email from his internet service provider, Frontier Communications, informing him that the company had made a mistake. It wasn’t charging him enough. “During a recent review, Frontier determined that you are not being charged the Frontier Internet Infrastructure Surcharge, which applied to your service at the expiration of your internet promotion,” the company said. “We have corrected this error. Effective with your next bill, the $6.99 monthly charge will be applied to your account.” Advertisement This is noteworthy for a number of reasons, not least that Frontier is slapping internet customers with a hefty surcharge to cover a routine business cost maintaining the network required for a service that already costs customers as much as $80 a month. ....