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Asia/Pacific CEOs Defy Macroeconomic Headwinds, Increase Technology Investments

Asia/Pacific CEOs Defy Macroeconomic Headwinds, Increase Technology Investments
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Asia Pacific , Growth Amidst Uncertainties , Digital Business Transformation , Lawrence Cheok , Associate Research Director , Business Strategies , Worldwide Digital Business Strategies Predictions , Pacific Digital Business Strategies ,

Digital-first CEOs will derive half their income from digital initiatives

Digital-first CEOs will derive half their income from digital initiatives
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Asia Pacific , Linus Lai , Lawrence Cheok ,

IDC Reveals New CX Technology Index to Help Organizations Capitalize and Pivot to Opportunities in the New Normal


Posted May 19th, 2021 for IDC
SINGAPORE, May 20, 2021 – Organizations must build resiliency into the relationships they have with their customers. According to IDC s latest report Asia/Pacific excluding Japan (APEJ) Future of Customers and Consumers Technology Index: Building Resiliency into Customer Relationships leading organizations who are well-positioned in their technology and data capabilities are in a better position to capitalize and pivot to opportunities arising from the pandemic. This key finding is derived from the IDC-developed Future of Customers and Consumers (FoCC) technology index based on two key areas of customer experience (CX) – technology landscape and data leverage – to understand how organizations are progressing toward becoming customer-centric enterprises and deliver empathy at scale. ....

Tessa Rago , Zoe Jimenez , Daniel Zoe Jimenez , Asia Pacific , Alvin Afuang , Senior Research , Consumers Technology Index , Building Resiliency , Customer Relationships , How Organizations Are Adjusting , Lawrence Cheok , Senior Research Manager , Associate Vice President , Digital Transformation , Pacific Future , Artificial Intelligence , Brand Management , Customer Experience , Customer Relationship Management Crm , Services Marketing , டெஸ்ஸா ராகோ , ஸோவீ ஜிமெனெஸ் , டேனியல் ஸோவீ ஜிமெனெஸ் , ஆசியா பெஸிஃபிக் , மூத்தவர் ஆராய்ச்சி , கட்டிடம் பின்னடைவு ,