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SINGAPORE, December 17th, 2021 – IDC Asia/Pacific shares the top 10 predictions for the Future of Trust point to a new normal as the world continues to navigate the impact of the COVID-19 pandemic.
SINGAPORE, May 25, 2021 – Data analytics professionals are becoming increasingly important for successful digital transformation (DX) and intelligent enterprise initiatives, as more organizations seek to emulate digital-natives or become more digitally resilient.
Posted May 19th, 2021 for IDC
SINGAPORE, May 20, 2021 – Organizations must build resiliency into the relationships they have with their customers. According to IDC s latest report Asia/Pacific excluding Japan (APEJ) Future of Customers and Consumers Technology Index: Building Resiliency into Customer Relationships leading organizations who are well-positioned in their technology and data capabilities are in a better position to capitalize and pivot to opportunities arising from the pandemic. This key finding is derived from the IDC-developed Future of Customers and Consumers (FoCC) technology index based on two key areas of customer experience (CX) – technology landscape and data leverage – to understand how organizations are progressing toward becoming customer-centric enterprises and deliver empathy at scale.
Posted March 10th, 2021 for IDC
SINGAPORE, March 11, 2021 – IDC has published the document IDC FutureScape: Corporate Banking Worldwide 2021 Predictions Asia/Pacific (Excluding Japan) Implications that contextualizes Corporate Banking predictions for 2021. The predictions highlight the significant opportunities of banks to transform and expand their corporate banking product and services capabilities with the need to adopt for new business realities and the pressure from the socioeconomic disruption caused by the COVID-19 pandemic. IDC believes a rich portfolio of overlay services providing value-added services for customers will be critical for banks to stay relevant in the payments game. Among the most hyped overlays are Request to Pay, which will reduce costs and generate data to optimize reconciliation while offering a simple and secure method to collect payments. But overlay services can take many shapes and forms, spanning track-and-trace services, real-time dash