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UPS rolls out ServiceNow ITSM globally in 27 weeks


UPS rolls out ServiceNow ITSM globally in 27 weeks
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Summary:
UPS is a global pick-up and delivery business that is changing the way it services its customers and employees, with ServiceNow.
UPS is a globally recognised package distribution, home delivery and parcel collection company, bringing in over $70 billion in revenue last year. To highlight the scale of the organisation s operations, UPS delivers 5.5 billion packages a year, has 495,000 employees and manages 294.9 million online tracking requests each day. 
The physical nature of UPS s business isn t stopping it, however, from thinking about how it can make better use of digital technologies to enable its workforce, but also to better service its customers. Part of this thinking includes the rollout of the ServiceNow platform for ITSM - both for internal and external stakeholders - in an attempt to speed up time to resolution and provide a better quality of service for all those involved.  ....

Sarah Payne , Kim Felix , Theresa Oleary , Global Business Services , Application Delivery , Atos Engage , Application Project Leader , It Service Management , Use Cases , சாரா பேந் , கிம் ஃபெலிக்ஸ் , தெரேசா ஒலோரி , உலகளாவிய வணிக சேவைகள் , விண்ணப்பம் டெலிவரி , ஆடோச் ஈடுபடுங்கள் , விண்ணப்பம் ப்ராஜெக்ட் தலைவர் , அது சேவை மேலாண்மை , பயன்பாடு வழக்குகள் ,

WJZ Eyewitness 11PM News August 6, 2009



it s hard, the door opens and you expect him to walk in. tragic ending. a helicopter crashes in the middle of interstate 70 killing everyone on board. tonight, the investigation into what went wrong, and remembering the victims. hello, i m denise koch. here s what people are talking about tonight. what went wrong. the question remains as the loss of four lives is still fresh in the minds of their family and friends. those four people died when their helicopter crashed on interstate 70. kelly mcpherson has new information on the moments leading up to the crash. reporter: denise, weather has always been a question in this investigation. recently we learned the pilot had been warned about it, and tonight his boss stands behind the decision to fly. these are the last pictures of the helicopter crash victims as they boarded the ill-fated aircraft. george tudor, neil booth, kim felix, and pilot jeff nordaas were all remembered at advance concepts. the chopper crashed on ....

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