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UPS rolls out ServiceNow ITSM globally in 27 weeks Read later Summary: UPS is a global pick-up and delivery business that is changing the way it services its customers and employees, with ServiceNow. UPS is a globally recognised package distribution, home delivery and parcel collection company, bringing in over $70 billion in revenue last year. To highlight the scale of the organisation s operations, UPS delivers 5.5 billion packages a year, has 495,000 employees and manages 294.9 million online tracking requests each day. The physical nature of UPS s business isn t stopping it, however, from thinking about how it can make better use of digital technologies to enable its workforce, but also to better service its customers. Part of this thinking includes the rollout of the ServiceNow platform for ITSM - both for internal and external stakeholders - in an attempt to speed up time to resolution and provide a better quality of service for all those involved. ....