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We begin with gift returns. Traditionally if a store cant resell it, returned items are tossed out or sold to liquatidors at a loss, but retailers are changing the way they are handling returns. Court any reagan has this weeks cover story, exchange rate. Reporter americans returned 260 billion in merchandise to retailers last year, or 8 of total purchases. Even higher around the holiday season. Accordin tgo gartner research, less than half is resold leaving retailers booking big losses, in some cases as much as 10 of total sales. Add in the surge of Online Shopping and the problem gets even bigger. Return rates from online sales can be 30 or more, and that has research from gartner warning retailers the old way of dealing with returns is a ticking time bomb. Retailers are not very good at managing returns right now, and so unless they invest in their ability to manage returns, the volume of returns coming back will cause problems ....
Traditionally if a store cant resell it, returned items are tossed out or sold to liquidators at a loss, but retailers are changing the way they are handling returns. Court any reagan has this weeks cover story, exchange rate. Reporter americans returned 260 billion in merchandise to retailers last year, or 8 of total purchases. Even higher around the holiday season. According to gartner research, less than half is resold leaving retailers booking big losses, in some cases as much as 10 of total sales. Add in the surge of Online Shopping and the problem gets even bigger. Return rates from online sales can be 30 or more, and that has research from gartner warning retailers the old way of dealing with returns is a ticking time bomb. Retailers are not very good at managing returns right now, and so unless they invest in their ability to manage returns, the volume back will cause problems in their overall supply chain. Reporter best ....