Live Breaking News & Updates on International Journal For Quality|Page 3

Research summary
18 January, 2021
Organisations that provide good patient experience also perform well against other clinical and organisational measures. A study has found that frontline teams engage most with patient experience feedback when a range of professions and levels of seniority are involved
Abstract
Improving patient experience is a key part of quality improvement in the NHS; a lot of patient feedback is collected but not necessarily acted on. A study explored how frontline hospital ward teams engage with this data, finding that progress was generally greater when there was support from a central patient experience function and when the ward team comprised a range of professionals of different levels of seniority. This provides a wider range of skills, networks, ideas, resources and authority. ....

United Kingdom , United States , City Of , Stephen Parkin , Catherine Montgomery , Louise Locock , Alison Chisholm , King College London , University Of Aberdeen , University Of Edinburgh , Health Services , Point Of Care Foundation , Oxford Biomedical Research Centre , Nuffield Department Of Primary Care Health Sciences , Delivery Research , Quality Safety In Health Care , University Of Oxford , International Journal For Quality , National Institute For Health Research , Health Care , Care Research , Research For The Sociology Of Education , College London , Nuffield Department , Primary Care Health Sciences , Biomedical Research ,