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Clerk madam chair, you have a quorum. Wonderful. Clerk item 3, announcement of prohibition of sound producing devices during the meeting. Its clear were using sound producing devicing duries duri meeting, so we wont announce this. Item 4, approval of minutes of the november 3, 2020 meeting. Directors, is there anyone who wishes to make any comment . Okay. Seeing none, are there any members of the public who wish to make Public Comment this item on the agenda . You have zero questions remaining. Okay. With that, ill turn it back over to the directors. Directors, do i have a motion . Motion to approve. Second. Okay. Secretary silva, would you please call the roll. [roll call]. Clerk madam chair, you have five votes to approve the minutes. You are on item five, communications. Due to the covid19 health emergency, this meeting is being held virtually, and all members of the staff and the public are attending via teleconference. This w ....
During this pandemic. We have taken staff within other units within h. R. We have five different areas that i mentioned and five different Business Units in h. R. We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been comm ....
We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making sure there are updates. We sent over hundred emails about benefits and telecommuting, employees went to shelterinplace, what about their laptop, how did the ....
Process where families may apply to any Elementary School in the district. Despite our well intentioned efforts, the process has not worked as well as intended meeting goals related to diversity, predictability and proximity. In our Current System. Families must chose from 72 different schools and arent guaranteed an assignment to any of them. The families with the most time and resources are best able to figure out the application process, research schools, go on school tours, and ultimately receive one of the top choices. Despite the complicated process, our schools are just as segregated today as they were when we implemented the system. What weve heard we know that every family wants to send their child to a highquality school and that students assignment alone cannot create highquality stools but it does have a role to play in creating diverse robust enrolled schools. ....
We have concerns about the accountability section of the plan. Specifically the lack of clarity around how feed paback will wor. Furthermore, we would like to see key indicators and metrics for successful implementation of the Racial Equity action plan shared at the beginning of each quarter with various Infinity Groups within the agency. Thank director borden for your comments. Sfmta executive team and our m. T. A. Board of directors on the implementation of the plan including proactive plan to report on key indicators and metrics as well as the opportunities to address challenges within the plan as they arrive. We know this is a draft. We might have to pivot. We want to make sure that Infinity Groups are part of that conversation in office of engagement. We are supportive of the plan and ensure right processes in place ....