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No missed opportunities — prioritizing a data collection practice for every property

No missed opportunities — prioritizing a data collection practice for every property
hospitalitynet.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hospitalitynet.org Daily Mail and Mail on Sunday newspapers.

United States , Distrito De Setubal , New York , Aaron Miller , Las Vegas , Karen Stephens , Sands Convention Center , Stone Enterprises , Hotel Moment Podcast , Venetian Convention Center , Trump Hotels , Hotel Moment , Highgate Hotels , Sydell Group , Chief Marketing Officer , Vice President , Turning Stone Enterprises , Venetian Resort Las Vegas , Venetian Convention , Guest Data Platform ,

A first-party data relationship: an invitation to go deeper

A first-party data relationship: an invitation to go deeper
hospitalitynet.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hospitalitynet.org Daily Mail and Mail on Sunday newspapers.

United States , John Mcmullen , Kevan Crawford , Karen Stephens , Hotel Moment Podcast , Hotel Moment , Pyramid Global Hospitality , Chief Revenue Officer , Chief Marketing Officer , Vice President , Pyramid Global , Marketing Coordinator , Marketing Manager , Benchmark Resorts , Marriott Bonvoy , Revinate Marketing , Customer Data Platform , Guest Data Platform ,

Keep the spark alive in your guest relationships

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Brian Murphy, Group CRM Executive of Cliste Hospitality, reveal what keeps the fire going between hotelier and guest: reliable, personalized, and quick communication. Murphy breaks down the misconceptions around the influence of technology on guest communication, but also why there’s no replacement for the “human touch” element of the guest experience. ....

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How to build and scale a value-driven loyalty program for your guests | By Ellis Connolly and Karen Stephens

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ellis Connolly, CRO of Laasie.ai, challenge the status quo of traditional loyalty programs and open up the idea of experience-led and value-based loyalty programs. Connolly shares his views on why loyalty should go beyond points. Instead, he advocates for serving guests with personalized rewards to help participation truly stick. ....

United States , Fort Lauderdale , Ellis Connolly , Karen Stephens , Hotel Moment Podcast , Hotel Moment , Chief Revenue Officer , Anew Power Couple , Guest Data Platform ,

How to make every guest touchpoint count and lead guest experiences with trust

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Andrew Ladd, VP of Marketing at Noble Hotels & Resorts, go below the surface to discuss what it means to gain the trust of guests. Hoteliers are at a huge advantage when it comes to leveraging technology to gather data to better understand their guests, but Ladd reminds us that keeping in mind data privacy and security are equally important to that mission. ....

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