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Keep the spark alive in your guest relationships

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Brian Murphy, Group CRM Executive of Cliste Hospitality, reveal what keeps the fire going between hotelier and guest: reliable, personalized, and quick communication. Murphy breaks down the misconceptions around the influence of technology on guest communication, but also why there’s no replacement for the “human touch” element of the guest experience. ....

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The Big Interview: Cliste's Paul Fitzgerald on what hospitality can learn from Lidl

The founder of the firm which manages 14 hotels around Ireland talks about off-market deals and the cost crunch that is crippling businesses ....

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