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KCPD: Automated system to help answer 911 calls put on hold

Tuesday morning, the Kansas City, Missouri Board of Police Commissioners decided to table a plan to put the system in place. ....

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Multiple options on the table to address 911 wait times in Kansas City

Multiple options emerged Thursday to either fix or start over with Kansas City, Missouri’s overwhelmed 911 system. ....

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Solving Kansas City's Overwhelmed 911 System Will Take Months

To decrease dispatch wait times, the city’s police board wants to implement an auto-attendant to sort calls for police, fire, EMS or non-emergency assistance. But Motorola says the implementation could stretch into next year. ....

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Auto attendant on hold: Kansas City's proposed 911 solution will take time

Auto attendant on hold: Kansas City's proposed 911 solution will take time
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Officials mulling over a more automated 911 system to cut long call hold times

The Mid-America Regional Council is working on solutions to lower wait times for people who call 911 for emergency help. ....

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